QUESTION PAPER TQM

Question 1 to 8 carry 1 mark each  solve all questions

Question 9 to 17  carry 2 marks each : Solve any 6 ( six ) questions

1 .		The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers?    Armand Feigenbaum   W Edwards Deming   Genichi Taguchi   Joseph M Juran
2 .		The so-called 'Quality Gurus' of total quality management (TQM) do NOT include one of the following:    Bill Cosby   W Edwards Deming   Kaoru Ishikawa   Joseph M Juran
3 .		The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM?    Inclusion of every person in the organization   Meeting the needs and expectations of customers   Primarily a “worker” rather than a management activity   Covering all parts of the organization
4 .		The preferred method for achieving total quality in process output is:    Perform inspection at the next process   Rely on a team of highly trained and dedicated inspectors   Rely on operator self-inspection and self-correction   Build and install an error-proof process and maintain it
5 .		Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed?    Quality improvement relates to operation's performance objectives   TQM should become a substitute for normal managerial leadership   TQM does not become a separate 'bolt-on' set of activities   Slogans and exhortations about TQM's effectiveness are avoided
6 .		Which of the following would not normally be considered as a ‘costs of quality’?    Warranty costs   Inspection costs   Research and development costs   Marketing costs   Prevention costs   Internal failure costs
7 .		Which one of the following would normally be considered as one of the ‘costs of quality’?    Marketing costs   Distribution costs   Research and development costs   Stockholding costs   Internal failure costs
8 .		Which one of the following would normally be considered as one of the ‘costs of quality’?    Transport costs   Appraisal costs   Transaction costs   Overhead costs   Marketing costs

9. What is meant by ‘ preventive QC better than inspection QC?’

10.  Define Quality and Total Quality Management

11. Explain Kano’s model of Customer satisfaction with examples

12. How Japanese Quality Revolution took place? Explain its significance.

13. What are the principles of Statistical Quality Control

14. Explain following terms; Average, Deviation, Range, Control Chart

15 How a typical control chart is drawn? Explain with example

16. What is Consumer’s risk and Producer’s risk in an acceptance sampling

17. Explain how TQM is  practiced by any two of the following companies:

 Sony,

Xerox,

 Nokia,

Godrej & Boyce

Tata

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