CNC cycles simulated by CADEM

Lean management a collection

Deming and Quality revolution in Japan

A question bank for TQM

QUESTION BANK for TQM

Question 1 to 8 carry 1 mark each  solve all questions

Question 9 to 17  carry 2 marks each : Solve any 6 ( six ) questions

1 .		The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers?    Armand Feigenbaum   W Edwards Deming   Genichi Taguchi   Joseph M Juran
2 .		The so-called 'Quality Gurus' of total quality management (TQM) do NOT include one of the following:    Bill Cosby   W Edwards Deming   Kaoru Ishikawa   Joseph M Juran
3 .		The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM?    Inclusion of every person in the organization   Meeting the needs and expectations of customers   Primarily a “worker” rather than a management activity   Covering all parts of the organization
4 .		The preferred method for achieving total quality in process output is:    Perform inspection at the next process   Rely on a team of highly trained and dedicated inspectors   Rely on operator self-inspection and self-correction   Build and install an error-proof process and maintain it
5 .		Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed?    Quality improvement relates to operation's performance objectives   TQM should become a substitute for normal managerial leadership   TQM does not become a separate 'bolt-on' set of activities   Slogans and exhortations about TQM's effectiveness are avoided
6 .		Which of the following would not normally be considered as a ‘costs of quality’?    Warranty costs   Inspection costs   Research and development costs   Marketing costs   Prevention costs   Internal failure costs
7 .		Which one of the following would normally be considered as one of the ‘costs of quality’?    Marketing costs   Distribution costs   Research and development costs   Stockholding costs   Internal failure costs
8 .		Which one of the following would normally be considered as one of the ‘costs of quality’?    Transport costs   Appraisal costs   Transaction costs   Overhead costs   Marketing costs

9. What is meant by ‘ preventive QC better than inspection QC?’

10.  Define Quality and Total Quality Management

11. Explain Kano’s model of Customer satisfaction with examples

12. How Japanese Quality Revolution took place? Explain its significance.

13. What are the principles of Statistical Quality Control

14. Explain following terms; Average, Deviation, Range, Control Chart

15 How a typical control chart is drawn? Explain with example

16. What is Consumer’s risk and Producer’s risk in an acceptance sampling

17. Explain how TQM is  practiced by any two of the following companies:

 Sony,

Xerox,

 Nokia,

Godrej & Boyce

Tata

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Not to worry... courses available after SSC

Not to worry,

There are many courses you can pursue. According to Dr. Kaila, renowned psychologist and Head of department of Psychology, SNDT College, “Diploma courses provide job oriented training. Besides they are usually short term, which means that you start earning and gain valuable experience comparatively early.”

Here then are some courses that you can pursue directly after your SSC.

1] Automobile Engineering: You will design, develop, manufacture and maintain automobiles ranging from tractors and two wheelers to jeeps, trucks and even sports cars. The entry of new companies into the car industry as a result of liberalization has led to a very prospective situation. Jobs lie with automobile manufacturing companies, automobile component manufacturing companies, and automobile distributors.

Course: Diploma in Automobile Engineering

Institutes:

Sardar Vallabhbhai Patel Polytechnic, I.C. Colony, Link Road, Borivali (West), Mumbai-400103. E-mail: svppoly@hotmail.com

V. J. Technical Institute, H. R. Mahagani Road, Matunga, Mumbai. E-mail: vjtil@soochak.ncst.ernet.in

2] Construction Technology: You will build the nation. You will specialise in building dams, ports, bridges, flyovers, and any other infrastructure that requires steel and concrete. The infrastructure sector in India will witness a rapid growth over the next few years with a fresh bout of investment both foreign and domestic. Jobs lie with civil and industrial construction companies like HCC, Patron Engineering, L&T, and others.

Course: Diploma in Construction Technology/Civil Engineering

Institutes:

Agnel Polytechnic (Fr. Agnel Charities), New Mumbai. Sector-9A, Vashi, New Bombay–400703.

Vidya Vardhini's Bhausaheb Vartak Polytechnic, Thane. Vasai Road, Thane, District Thane – 401202.

3] Computer Engineering: You will design, develop, manufacture, assemble, and test computer or computer-related equipment for domestic, commercial, industrial, military, or scientific use. Your job will also involve manufacturing, installing, and servicing of computer or computer-related equipment and components. Opportunities lie in various computer hardware manufacturing companies, computer hardware distributors, resellers, maintenance companies, software marketing and maintenance companies, and other related companies.

Course: Diploma in Computer Engineering.

Institutions:

Government Polytechnic, 49, Kherwadi, Ali Yawar Jung Marg, Mumbai 400051

Sardar Vallabhbhai Patel Polytechnic, I.C. Colony , Link Rd, Borivali (W), Mumbai 400103

4] Digital Electronics: We are living in a digital era and you will drive it forward. You will design, develop, manufacture and service digital equipment everything from pocket calculators to palmtop computers. Job opportunities exist in electronics companies and servicing centers.

Course: Diploma in Digital Electronics/Electronics Engineering

Institutes:

Hyderabad (Sindh) National Collegiate Board, Opp. Railway Station, Ulhasnagar, District Thane-421202.

Smarth Samaj's Shri. S. S. Jondhale Polytechnic, Shastri Nagar,Dombivali, District Thane-421202.

5]Telecommunication Engineering: Telecommunication technology is the backbone that drives the networked world. You will ensure that services like telephone, mobile telephony, satellite communication, radio, radar, television, broadcasting, internet, fax, etc. are up and running smoothly. Your work will also include research and development of advanced technologies, both hardware and software. Your skills will be well sought after by telecommunication companies as well companies in the field of Information technology.

Course: Diploma in Telecommunication Engineering/Electronics and Telecommunication Engineering.

Institutes:

Bharati Vidyapeeth's Institute of Technology, C. B. D. Sector - 7, Belapur, District Thane, New Bombay - 400615.

Smarth Samaj's Shri. S. S. Jondhale Polytechnic, Shastri Nagar, Dombivali, District Thane – 421202.

6] Interior Decoration: You will plan, designs, and furnish interiors of residential and commercial premises. You will not only look after the aesthetic aspect of your design but also make it practical and cost effective. Jobs exist with interior designer firms, furniture manufacturing firms, large furniture stores, large furnishing material stores, paint companies, etc.

Course: Diploma in Interior Decoration

Institute:

Bharati Vidyapeeth School of Interior & Decoration, New Bombay.

7]Textile Designing: Textile designers design colours, patterns, hues, and texture of fabric or cloth. This field is related to the garment industry as a whole and is one of the largest in the world. You could work with textile design consultants, fabric manufacturing and export companies, garment manufacturing companies and other related companies.

Course: Diploma in Textile Designing

Diploma Courses - After Matric
	1.    Architectural Assistantship 2.    Automobile Engineering 3.    Chemical Engineering 4.    Civil Engineering 5.    Computer Engineering 6.    Electrical Engineering 7.    Electronics and Communication Engineering 8.    Electronics (Microprocessor) 9.    Electronics and TeleCommunication   10. Fashion Design 11. Garment Technology 12. Information Technology 13. Instrumentation Technology 14. Interior Design and Decoration  15. Leather Technology 16. Leather Technology (Footwear) 17. Library and Information Sciences 18. Mechanical Engineering 19. Mechanical Engineering (Refrigeration and Air Conditioning) 20. Mechanical Engineering (Tool and Die) 21. Medical Laboratory Technology 22. Plastic Technology 23. Production and Industrial Engineering 24. Textile Design 25. Textile Processing 26. Textile Technology (Spinning) 27. Textile Technology (Weaving) 28. Textile Technology (Knitting)
Direct Admission - (Not through JET)
¶	Diploma Courses - After 10+2
	1.    Diploma in Pharmacy 2.    Diploma in Ayurvedic Pharmacy 3.    Modern Office Practice 4.    Hotel Management and Catering Technology
¶
¶	Post Diploma Courses - After Diploma in relevant field
	1.    Post Diploma in Automobile Engineering
¶	Diploma Courses - After 10+2 (Non-Medical)     OR     Intermediate    OR     equivalent with 50% in PCM
	1.    Aeronautical Engineering and Aircraft Maintenance
¶	Certificate Courses - After Matric
	1.    Skilled Technician (Machine Maintenance) 2.    Skilled Technician (Machinist) 3.    Quality Assurance Inspector

Institue:

C.D.Dalal Junior Institute of Home Science, Dept of Continuing & Adult education & Extention Work, S.N.D.T. 1, Nathibai Thackersey Road, Mumbai-400 020.

8]Commercial Art: This includes specializations like animation design, interior design, ceramic design, etc. Professionals can work with advertising agencies, design consultants, outdoor advertising agencies, and other related organizations.

Course: Diploma in Commercial Art

Insitutes:

Sophia Polytechnic, Mumbai.

9]Medical Laboratory Technology: The job involves performing medical tests such as blood test, urine test, etc. and radiological methods like X-ray and Ultrasonography. Employment opportunities in diagnostic centres, hospitals, healthcare centres, polyclinics, etc are all set to grow on a mammoth scale within the next 5 years.

Alternatively, you can pursue Opthalmic Technology. You will diagnose disorders of visual system and prescribe spectacles, contact lenses, etc. This too offers numerous job opportunities in multi-speciality hospitals, eye hospitals, eye care centres, eye clinics, and opticians. Course Diploma in Medical Laboratory technology/ Opthalmic Technology

Institute:

Premila Vithaldas Polytechnic, Mumbai. S. N. D. T. Women's University, Juhu Road, Santacruz(W), Mumbai – 400049.

10] Leather and footwear technology: As a Leather and footwear technologist, you will process different kinds of leather customized to the specification of a particular product. Jobs are mainly with footwear manufacturing companies and leather accessories manufacturing companies. Leather is more of an export industry and you can do well with your own start up too.

Course: Diploma in Leather and footwear technology

Institute: Government Institute of Leather Technology, GILT, 49, Kherwadi, Ali Yawar Jung Marg, Bandra (E), Mumbai–400051.

11] Government Jobs: There are numerous jobs as a clerk or stenographer with various offices of the Government of Maharashtra.

After your SSC you need to clear the MPSC (Maharashtra State Public Service Commission) examinations.

Stenographers need a typing speed of 40 w.p.m. (English) or 30 w.p.m. (Marathi). Shorthand speed of 120 w.p.m. is necessary.

If you seek a life with a bit of adventure in it, then you can always join the police forces as a Police Constable. Of course you need to clear written test, a physical test, and an interview as well.

However, according to Dr. Kaila, merely joining a reputed institute is not enough. “You will have to put in a lot of hard work and dedication if you wish to make a success out of your life,” he explains.

So think long and hard. Evaluate all the pros and cons and make a well-informed decision. As Komal Singh, an SSC student puts it, “SSC is a crossroad, which points to many different directions.” Choose your road wisely.